Return, Refund & Cancellation Policy

At AmberGlow Collections, customer satisfaction is very important to us. We take great care in sourcing, quality-checking, and packing every product. We request you to read this policy carefully before placing an order.

---

1. General Policy

We follow a strict no return, no refund, and no exchange policy once an order is placed.

Each product is individually inspected and packed with care before dispatch.

However, we will provide a replacement or suitable resolution only in rare cases where:

• You receive an incorrect product (wrong size, design, or color than ordered)

• The product is damaged during transit

• There is a manufacturing defect or visible quality issue identified at the time of delivery

---

2. Conditions for Reporting an Issue

To be eligible for a replacement or resolution:

• You must contact us within 24 hours of delivery

• Share clear photos and a full, continuous, non-edited unboxing video clearly showing the issue

• The product must be unused, unwashed, and in original packaging

• Our support team will review the request and respond within 24 hours

Requests without proper proof may not be accepted.

---

3. Items Not Eligible for Return or Exchange

The following are not considered defects and are not eligible for return or exchange:

• Slight color or print variations due to lighting, screen resolution, or dye batch differences

• Minor irregularities in handloom or handcrafted products, which are part of their natural charm

• Products purchased during Sale or Clearance

• Customized, altered, or made-to-order garments

---

4. Refunds (If Applicable)

Refunds are issued only if a replacement cannot be provided and the issue is confirmed as an error from our side.

• Approved refunds will be processed to the original payment method

• Refunds are usually completed within 5–7 business days after approval

---

5. Order Cancellation

• Orders cannot be cancelled once confirmed, as processing starts immediately after payment

• In exceptional cases, before dispatch, cancellation requests may be reviewed at our discretion

• No cancellations are accepted once the order has been shipped

---

6. Contact Us

If you have received a wrong, damaged, or defective product, please reach out to us within the specified time frame:

Email: info@amberglowcollections.com
WhatsApp Only: +91 9121025398
Support Hours: Monday – Saturday | 10:00 AM – 9:00 PM (IST)

---

Last Updated: January 2026