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Privacy Policy – AmberGlow Collections
At Amberglow Collections (www.amberglowcollections.com), your trust matters to us. This Privacy Policy explains in clear and simple terms how we collect, use, and protect your personal information when you visit our website or shop with us.
1. What This Policy Covers
This policy applies to all information shared with us through:
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Our website and mobile site
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WhatsApp or customer support conversations
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Orders, returns, and enquiries
By using our services, you agree to the practices explained below.
2. Information We Collect
We collect only the information needed to serve you better.
Personal & Order Information
- Your name, phone number, email address
- Shipping and billing address
- Products you order and order history
Payment Information
- Payments are handled securely by trusted payment partners
- We do not store your card, UPI, or banking details
Website Usage Information
- IP address, device type, browser
- Pages visited and time spent on our site
Customer Support Information
- Messages, WhatsApp chats, call details related to support, returns, or complaints
Marketing Preferences
- Your choice to receive offers, updates, or promotional messages
Cookies
2. Shipping Charges & Delivery Time
Free shipping on all prepaid orders within India
For international orders, please contact us on WhatsApp for availability and charges.
Estimated delivery timelines (after dispatch):
DTDC: 5–7 business days
India Post: 7–10 business days
Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances beyond our control.
3. Information We May Collect We collect only the information necessary to serve you better, including: Personal & Order Details Your name, email address, phone number Shipping and billing address Products ordered and order history Payment Details Payments are processed securely through authorized payment gateways We do not store your complete card or bank details Technical Information IP address, device type, browser details Website usage patterns such as pages visited and time spent Data collected through cookies and similar technologies Customer Communication Messages, emails, WhatsApp chats, or calls related to support or orders Marketing Preferences Subscription choices for offers, updates, or promotions 3. Purpose of Data Collection Your information may be used to: Confirm, process, and deliver your orders Communicate order updates and respond to queries Improve website performance and shopping experience Prevent fraud and ensure transaction security Send promotional messages only if you opt in Comply with legal and regulatory requirements 4. Lawful Processing Where required, personal data is processed based on: Fulfillment of a purchase contract Your consent (for marketing communications) Legitimate business interests such as security and analytics Compliance with applicable laws 5. Cookies & Website Tracking Cookies help us: Enable core website features Remember your preferences Analyze traffic and improve performance You can disable cookies in your browser settings, but some website features may not work properly as a result. 6. Information Sharing We may share limited information with: Logistics and courier partners for order delivery Payment gateways for transaction processing Technology providers for website hosting and communication Authorities when legally required We never sell or trade your personal information. 7. External Links & Services Our website may include links to third-party services such as payment gateways or analytics tools. These third parties operate independently and have their own privacy policies. AmberGlow Collections is not responsible for their data practices. 8. Data Protection Measures We use reasonable security practices to protect your information from unauthorized access or misuse. While we take strong precautions, no online system can guarantee absolute security.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.